Terms & Conditions

These terms and conditions ("Terms") govern the relationship between Zero24x Technology ("we", "us", "our") and you ("client", "you") when you engage us for any of our services. By hiring us, you agree to these Terms.

1. The agreement

A binding agreement is formed when you confirm a project with us in writing - usually by email or WhatsApp - and we accept it. This agreement includes these Terms and any quotation or proposal we have shared with you.

2. Our services

We provide digital services including, but not limited to:

• Website design and development.
• 24/7 online booking systems and forms.
• SEO and Generative Engine Optimization (GEO).
• Business email setup, DNS and email migration.
• Content writing in English, Sinhala and Tamil.
• Social media management and Meta Ads management.
• Hosting, maintenance and ongoing support.

The exact scope of work for your project is always described in writing before we begin.

3. Pricing & payment

Our standard pricing is published on our website and quoted in USD or LKR depending on your preference. Prices are the same worldwide, regardless of where you are based.

• Setup fees are invoiced before work begins, unless we agree otherwise in writing.
• Monthly fees are invoiced on the same date each month, starting from the go-live date.
• Third-party costs (domains, hosting, Zoho Mail, Google Workspace licences, ad spend, premium plugins) are billed at exact cost - we do not add a markup.
• Payment methods - bank transfer within Sri Lanka. Overseas clients can pay by Wise, PayPal, international bank transfer or card.
• Late payments may result in suspended services. We will always notify you before taking this step.

4. Delivery timelines

Our standard target is 7 days from the kickoff call to a live website with booking, for our "New website + booking" package. This target assumes:

• You provide all required content, images and brand assets promptly.
• You respond to review requests within 2 business days.
• There are no unexpected technical blockers on your domain or hosting.

For custom projects, bulk orders and any work involving third-party integrations, delivery timelines are agreed on a per-project basis.

5. Guarantee

The guarantee does not cover delays caused by missing client content, delayed client feedback, third-party platform outages, or unexpected technical requirements raised after the kickoff call.

6. Your responsibilities

To help us deliver well, you agree to:

• Provide accurate information about your business, products and customers.
• Supply all content, images, logos and text you want used - or ask us to create them.
• Respond to review requests in a timely manner.
• Ensure you have the legal right to use any content, images or trademarks you provide.
• Comply with all applicable laws in your country and the countries your customers are in.

7. Intellectual property

Once your project is fully paid for, you own the final website design, written content we created for you, and your brand assets. You also own your domain name, your data, and any accounts created in your name.

We retain ownership of our internal tools, code libraries, design systems, templates and pre-existing materials used to build your project. We also retain the right to reference the project in our portfolio unless you ask us in writing not to.

8. Hosting & domains

Domains registered on your behalf are registered in your name and remain your property. Hosting and infrastructure costs are billed at exact cost. If you cancel our services, we will help you migrate your website and data to a provider of your choice at no extra charge, provided your account is in good standing.

9. Third-party services

We use reputable third-party providers (such as hosting, email, DNS, payment processors and ad platforms). Each has its own terms and privacy policy, and we are not responsible for outages, policy changes or issues caused solely by them. We will always help you resolve problems caused by third parties where we reasonably can.

10. Cancellations & refunds

You can cancel monthly services at any time with 30 days written notice. There is no long-term lock-in.

• After cancellation, you keep your website, domain, data and any accounts in your name.
• Setup fees are generally non-refundable once work has begun, except under our guarantee.
• Monthly fees already paid for the current billing cycle are not refunded, but you continue to receive services until the end of that cycle.
• Prepaid packages or bulk order credits are refundable only for unused, undelivered work.

11. Limitation of liability

We work hard to deliver reliable, high-quality services, but we cannot guarantee specific business results (such as exact traffic, sales or rankings). Our total liability to you for any claim is limited to the total fees you have paid us in the 3 months preceding the claim.

We are not liable for indirect or consequential losses, including loss of profits, revenue or data, except where the law requires otherwise.

12. Confidentiality

We treat your business information as confidential. We will not share your client lists, revenue data, internal systems or any non-public information with anyone outside our team, except where required by law or where you have authorised us to.

If you require an NDA, we are happy to sign one.

13. Referral program

Our referral program is intentionally simple. When you refer a business and they sign up and pay their first invoice, we thank you with a special offer - a discount, a free month, a free content piece, or another agreed perk.

• Open to anyone: clients, friends, freelancers, strangers.
• No signup, no dashboard, no tracking system.
• No limit on how many businesses you refer.
• Offers are agreed with you in advance; we don't publish fixed cash amounts.
• If two people refer the same business, the first one who told us wins.

We may adjust the referral program at any time, but existing agreed offers will always be honoured. Full details on our Referral Program page.

14. Agencies & bulk orders

We work with overseas agencies, freelancers and consultants on white-label and bulk orders. When you place bulk orders with us, the following applies:

• Everything we deliver is white-label unless you ask otherwise.
• Volume pricing is agreed in writing before any work begins.
• Priority slots are given to regular partners, based on volume and consistency.
• Turnaround times and delivery expectations are agreed per engagement.
• NDAs are welcome - send yours or ask for ours.
• Either side can end the partnership with 30 days written notice.

Full details on our Agencies & Bulk Orders page.

15. Governing law

These Terms are governed by the laws of Sri Lanka. Any disputes will first be discussed in good faith between us. If a dispute cannot be resolved informally, it will be handled by the courts of Sri Lanka.

Nothing in this clause overrides any consumer protection rights you may have under the laws of your own country.

16. Changes to these Terms

We may update these Terms occasionally. If we make a significant change that affects your ongoing service, we will notify you by email before the change takes effect. The "last updated" date at the top reflects the latest version.

17. Contact

For anything related to these Terms:

• Email: info@zero24x.com
• Phone / WhatsApp: +94 78 263 0602
• Address: 24/A Parakum Mawatha, Lake Round, Kurunegala, Sri Lanka